Frequently Asked Questions
Everything you need to know about bringing Solid. quality into your home.
What materials are used in Solid. furniture?
We prioritize durability and sustainability, using FSC-certified hardwoods, premium metals, and high-performance textiles designed to withstand daily use while maintaining their aesthetic appeal.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture items, our white-glove delivery service will contact you within 48 hours of purchase to schedule a convenient delivery window.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition. Please note that custom-made or 'Final Sale' items are not eligible for return.
Do you offer assembly services?
Yes, we offer professional assembly for an additional fee at checkout. For items shipped via White Glove Delivery, assembly and packaging removal are included in the service.
How do I care for my Solid. products?
Each product comes with a specific care guide. Generally, we recommend using a soft, damp cloth for dusting and avoiding harsh chemical cleaners to preserve the integrity of the natural finishes.
Do your products come with a warranty?
All Solid. furniture pieces include a limited 1-year warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.